This is our full review of the KrisFlyer Gold Lounge at Singapore’s Changi Airport Terminal 2.
As Singapore Airlines’s main transport hub, Changi Airport is home to several of the airline’s premium lounges. There are 2 main types of airport lounges that the airline offers, the SilverKris Lounges – meant for passengers flying on premium cabins, and the KrisFlyer Gold Lounges – meant for its elite status members.
Having had a great experience at the KrisFlyer Gold Lounge in Changi Airport’s Terminal 3, we have very high expectations for its counterpart at Terminal 2. Even though online reviews haven’t been great, we were eager to visit and see for ourselves.
Basic Information
Location
Most lounges in Changi Airport’s Terminal 2 are located on level 3 airside. To get to the KrisFlyer Gold Lounge, you’ll need to first find the escalator located beside the Lotte Duty-Free Wines & Spirits store. After clearing immigration counters, turn left and you should spot the escalators that lead you to level 3 pretty quickly.
How Do I Access The KrisFlyer Gold Lounge
| Access Methods |
|---|
| KrisFlyer Gold Elite or PPS members flying on Star Alliance flights |
| Star Alliance Gold members flying on Star Alliance flights |
| Star Alliance Premium Cabin Passengers |
The KrisFlyer Gold Lounge is primarily meant for KrisFlyer Gold Elite and Star Alliance Gold members. If you’re flying Business or First Class on Singapore Airlines or Star Alliance flights, you’ll still be able to access the KrisFlyer Gold Lounge. However, you’ll be advised to visit the neighbouring SilverKris Lounge instead.
As Singapore Airlines moves more of its short-haul flights from Terminal 3 to Terminal 2, we should start seeing this lounge serving more guests in the coming months.
If you do not have access to this particular lounge, there are other options available in the terminal too. Check out our complete guide that teaches you how to access airport lounges for free here!
Experience
When we visited at 10:30 pm on a Thursday night, the lounge was pretty empty and plenty of seats were available. The lounge was quiet and provided a peaceful respite from the busy airport terminal outside.
The KrisFlyer Gold Lounge has plenty of low sofas for lounging. There weren’t any standard tables and chairs for proper dining. This also makes the lounge unconducive if you plan to get any work done on a laptop before your flight.
There also weren’t many charging points scattered throughout the lounge. We found that there was just 1 charging point per row of seats.
Food and Drinks
The main selling point of the KrisFlyer Gold Lounge has to be its food options. It mainly comprises Asian and local Singaporean selections, with a small mix of international flavours.
The food is constantly being replaced by the staff whenever it’s running low, or when it’s there for some time. This is great as we find that we’d always have the freshest and hottest food available.
Similar to other Singapore Airlines Lounges, the beverage section is dominated by coffee, TWG tea and a small alcoholic selection.
Amenities
There aren’t any significant amenities worth mentioning within the KrisFlyer Gold Lounge in Terminal 2.
Toilets are located outside of the lounge and shared with the general public. This is always a significant downside for me as we would generally expect most decent airport lounges to have their own toilets. As a result, there are also no bathrooms or showers available for guests in the lounge.
Conclusion
The Singapore Airlines KrisFlyer Gold Lounge in Changi Airport’s Terminal 2 is in need of a major overhaul. After visiting the much better KrisFlyer Gold Lounge in Terminal 3, I had fairly high expectations for my visit. Unfortunately, it fell short of it.
The food options and quality were on a whole better than most airport lounges out there. However, the lack of amenities really threw me off here. I expected more from a lounge meant for the airline’s most loyal members.
All in all, even though this lounge is good compared to most other lounges out there, it has to be the worst when it comes to all lounges operated by Singapore Airlines in Changi Airport. If you have the time and options, we’d recommend visiting other offerings by the airline at the airport.
